Oracle has unveiled new artificial intelligence agents aimed at assisting sales professionals with customer-related tasks. Unlike general virtual assistants, these agents are designed for specific functions, such as updating records during customer meetings. One notable feature is a “customer intelligence” agent that can compile data from different Oracle software categories to generate useful reports, even translating data from various languages. This capability helps sales teams address issues like delayed shipments for repeat customers in different regions, enhancing their negotiation strategies. Starting Tuesday, these innovative AI tools are available to Oracle customers at no additional cost, further emphasizing the company’s commitment to leveraging AI in business operations.
Oracle Unleashes New AI Agents for Sales Teams
Oracle has made a significant announcement, introducing a fresh suite of artificial intelligence agents aimed specifically at aiding sales teams. These agents are designed to streamline various customer interactions by handling repetitive and complex tasks, thus allowing salespeople to focus on building relationships and closing deals.
The company, known for its substantial footprint in the tech industry, is joining other giants like Microsoft and Google’s Alphabet, who are increasingly turning to virtual assistants as a cornerstone of their artificial intelligence strategies. Unlike general-purpose assistants that consumers commonly use, Oracle’s agents target specific functions crucial for sales processes.
A standout feature is the “customer intelligence” agent, which can extract information from multiple Oracle software applications. This means it can generate detailed reports for sales teams, even if data is stored in various languages. For instance, it can alert a sales team in the U.S. if a long-time customer is experiencing shipment issues in another country, providing critical insights that could inform contract negotiations.
Rob Pinkerton, Oracle’s senior vice president, highlighted the importance of these agents for their diverse client base, which often includes industries like mining and machinery manufacturing. He stated, “Having the assistance to pull data together in all the languages a seller has to care about is incredibly useful.”
These new AI features are now available, and Oracle has opted not to charge its customers extra for this enhancement, making it an attractive addition for businesses looking to improve their sales operations.
For more information on Oracle’s latest offerings, you can explore additional news about artificial intelligence and sales technology.
Published On Jan 22, 2025 at 08:11 AM IST
Tags: Oracle, artificial intelligence, sales technology, virtual assistants, customer intelligence.
What are Oracle’s AI agents for sales professionals?
Oracle’s AI agents are smart tools designed to help sales teams work more efficiently. They can assist with tasks like handling customer inquiries, managing leads, and providing data insights.
How can AI agents improve sales performance?
AI agents can analyze customer data quickly, identify trends, and suggest actions to boost sales. This helps sales professionals make better decisions and close deals faster.
Are these AI agents easy to use?
Yes, Oracle’s AI agents are designed to be user-friendly. Sales professionals can easily interact with them through simple commands, making it easier to get the information they need without technical expertise.
What type of support do AI agents provide?
AI agents offer various support, including answering common questions, scheduling meetings, and providing real-time access to customer insights. This allows sales teams to focus on building relationships with clients.
Is Oracle’s AI technology secure for businesses?
Oracle places a strong emphasis on security. Their AI agents are built to protect business data and ensure safe communication, giving companies peace of mind while using this technology.
