Numa, a company transforming auto dealerships with AI technology, has launched the first AI agent platform specifically for dealerships. This new platform features two agents: the Appointment Agent, which manages service bookings and improves communication, and the Call Intelligence Agent, which records and analyzes calls to enhance customer interactions. Numa addresses significant revenue losses from missed appointments and aims to boost dealership efficiency and customer satisfaction. With over 700 clients and $48 million in funding, Numa is making strides in the automotive industry. The company will showcase its innovations at the upcoming NADA Show in New Orleans, demonstrating its commitment to leading the AI-native dealership movement.
New AI Agents Revolutionize Auto Dealerships
San Francisco, January 14, 2025 – Numa, a pioneer in AI-native auto dealerships, has launched the first AI agent platform tailored for dealerships. This innovative platform aims to enhance customer communication and streamline service operations. Numa’s new developments come on the heels of significant growth in 2024, with the introduction of two AI agents: the Appointment Agent and the Call Intelligence Agent.
The Appointment Agent helps dealerships manage service appointments, even recovering missed ones that can cost dealerships over $1 million annually. This AI agent ensures that customers receive timely communication while allowing human staff to step in when necessary. Notably, dealerships only pay for appointments that this AI agent successfully books.
On the other hand, the Call Intelligence Agent focuses on improving communication quality. It records and summarizes conversations between service advisors and customers, offering valuable insights for enhancing service delivery. With features like conversation scoring, it enables dealerships to assess their team’s performance and work towards continuous improvement.
Numa’s CEO, Tasso Roumeliotis, emphasizes the transformative impact of AI agents on the automotive sector. He likened this evolution to the advent of electricity in factories, suggesting that AI will significantly boost dealership efficiency and profitability.
In 2024, Numa achieved remarkable success, gaining over 700 clients, including notable automotive groups like Fox Automotive and Jim Shorkey Auto Group. The company raised a total of $48 million in funding and gained recognition on the 2024 Inc. 5000 list as one of the fastest-growing businesses in the AI sector.
Looking ahead, Numa will be present at the 2025 NADA Show in New Orleans, showcasing how AI is reshaping the dealership landscape for a more efficient future.
For more details about Numa’s cutting-edge technologies, visit www.numa.com.
Tags: Numa, AI agents, auto dealerships, Appointment Agent, Call Intelligence Agent, automotive industry news.
What is Numa’s AI Agent Platform for Auto Dealerships?
Numa’s AI Agent Platform is a new technology that helps car dealerships manage their communications better. It uses artificial intelligence to handle customer inquiries, schedule appointments, and provide information about vehicles more efficiently.
How does the AI Agent work?
The AI Agent uses smart algorithms to understand customer questions and respond in real time. It can chat with customers through text messages, helping them find the right car and answer their questions without needing a human to be available all the time.
What are the benefits of using this platform for dealerships?
Using Numa’s AI Agent can save time and money for dealerships. It helps staff focus on selling cars and closing deals, while the AI takes care of routine questions. This can lead to better customer service and higher satisfaction.
Is the AI Agent easy to integrate with existing systems?
Yes, Numa’s AI Agent is designed to fit seamlessly into current dealership systems. This means dealers can start using it quickly without major changes to their operations or needing additional training for their staff.
Can the AI Agent improve sales for dealerships?
Absolutely! By responding to customer inquiries faster and accurately, the AI Agent can help dealerships attract more potential buyers. With better engagement, this can lead to increased sales and a stronger customer relationship.