New Relic has recently enhanced its observability platform by adding over 15 new AI-enabled features. These updates, announced at the New Relic Now+ conference, will help DevOps and platform engineering teams better manage IT environments using advanced tools, including retrieval augmented generation (RAG) tools and new tracking capabilities for user behavior and digital experiences. With these innovations, New Relic aims to simplify data analysis and improve incident response, ultimately reducing cloud costs and enhancing productivity. Chief Technical Strategist Nic Benders emphasizes the importance of leveraging AI to gain actionable insights, making it easier for teams to address the complexities of modern application management more effectively.
New Relic Expands Its Observability Platform with AI-Driven Innovations
New Relic has made waves in the tech world by adding over 15 new features to its observability platform. This announcement was unveiled at the recent New Relic Now+ conference. Designed to enhance IT operations, these capabilities are powered by artificial intelligence (AI), including advanced retrieval augmented generation (RAG) tools.
The goal of these updates is to provide DevOps and platform engineering teams with deeper insights into their IT environments. Notably, New Relic plans to integrate AI agents with prominent platforms such as Google Gemini and ServiceNow. This integration aims to streamline processes, enabling teams to manage complex cloud environments more effectively.
Among the new additions is the Transaction 360 tool, which utilizes traces to monitor specific business events. Additionally, New Relic has revealed an Engagement Intelligence tool that tracks user behavior, providing crucial insights into user interactions.
Another exciting feature is the introduction of digital experience management (DEM) tools. These tools will help IT professionals monitor various metrics, like video performance, across multiple devices and geographic regions.
As Nic Benders, New Relic’s chief technical strategist, explained, the objective is to apply various AI models to telemetry data. This approach not only helps in surfacing actionable insights but also aims to reduce cloud expenses in increasingly complex application environments.
Benders emphasized that simply collecting telemetry data isn’t enough. IT professionals often struggle to query this data effectively. To address this, New Relic’s new AI enhancements are designed to help teams prevent issues before they arise and respond rapidly when incidents do occur. This transition marks a new era of intelligence for DevOps and platform engineering teams.
New Relic’s commitment to integrating AI technologies reflects its efforts to support over 85,000 customers. The platform aims to automate numerous tasks, simplifying workflows while maintaining a focus on safe software deployment.
As AI technology continues to advance, DevOps teams will need to evaluate which processes can be automated. The overarching goal remains clear: to deploy software swiftly and efficiently. While AI is not a magic solution to all issues, its increasing role promises to ease the current burdens faced by application development teams.
Keywords: New Relic, observability platform, artificial intelligence, DevOps.
Secondary keywords: AI agents, digital experience management, Transaction 360 tool.
What are the new AI features in New Relic’s observability platform?
New Relic has added powerful AI tools to help users quickly find and fix problems in their systems. These features enhance monitoring and provide smarter insights into performance issues.
How can these AI capabilities improve system monitoring?
The AI tools can analyze large amounts of data quickly. They help to identify patterns and predict potential issues before they happen, making it easier for teams to maintain system health.
Is training required to use the new AI features?
No extra training is needed! The AI features are designed to be user-friendly, allowing teams to start benefiting from them right away without needing specialized skills.
Will the AI tools affect data privacy?
New Relic is committed to data privacy. The AI features comply with industry standards to ensure user data is handled safely and securely.
How can businesses benefit from using New Relic’s updated platform?
Businesses can save time and reduce downtime by quickly finding and solving issues. The AI capabilities make it easier to keep applications running smoothly, which can lead to enhanced customer satisfaction and better overall performance.