In 2025, the buzz around Generative AI (GenAI) is strong among consumers, who enjoy its exciting applications in creating text, images, and music. However, businesses are hesitant to adopt this technology, finding it doesn’t meet their specific needs. Enterprise leaders want customizable solutions that easily fit into their workflows and deliver clear returns on investment. Companies like Multiable are stepping in with customizable AI agents designed for business requirements. These tools allow enterprises to build tailored solutions without extensive coding, helping to address challenges in areas like supply chain and customer service. This shift toward practical, focused AI tools may bridge the gap between consumer excitement and enterprise skepticism.
Hong Kong, March 23, 2025 – The buzz around Generative Artificial Intelligence (GenAI) has been impossible to ignore in 2025, fueled by consumer-friendly applications and promises of significant change. However, a clear split remains between consumers who love GenAI’s eye-catching features and businesses that are hesitant to fully embrace it, questioning its real-world value for their complex operations. As companies take a cautious approach, new AI agents designed specifically for enterprises are emerging to bridge this gap.
GenAI has captured the imagination of users with its remarkable ability to create text, images, and even music. It shines in creative endeavors and personal productivity. Yet, many businesses in fields such as finance, manufacturing, and logistics are skeptical about whether GenAI can provide actual benefits that justify the investment. This skepticism arises from the perception that current consumer-focused AI tools fall short in meeting the precise needs of their operations.
An industry expert from Multiable, a company at the forefront of AI development, stated, “Enterprises don’t see GenAI as the transformative force it’s often portrayed to be.” Many corporate leaders echo this sentiment, pointing out that the lack of customization and the absence of compelling incentives make it hard to justify a large-scale adoption of these technologies. Unlike enthusiastic consumers, businesses require solutions that seamlessly fit into their workflows and address specific challenges.
This hesitation has cooled the anticipated “AI revolution” within the business sector. Corporate leaders prefer investments that feel more grounded in reality rather than speculative. The core issue often lies in the broad, generalized approach of consumer-targeted AI, which lacks the adaptability needed for unique enterprise demands.
Enter AI agents, which are emerging as a potential solution to these challenges. Unlike their consumer-oriented counterparts, these agents are designed to be focused, flexible, and task-specific. Multiable is championing this innovative transition through its Enterprise AI Lab, where customized AI solutions are developed to meet business goals effectively.
Jerry Li, team lead at Multiable’s Enterprise AI Lab, highlights the crucial need for customization: “Consumer AI may dazzle, but it doesn’t cater to the practical needs of businesses. Companies require tools that enable them to build their own AI agents with minimal coding. This is vital for tackling their distinctive challenges, whether it’s improving supply chains, enhancing customer support, or ensuring compliance.” Li emphasizes that accessible, low-code platforms are becoming essential for companies to implement AI successfully without needing extensive technical know-how.
Online discussions show a growing cautious optimism among business leaders regarding AI agents. Even if GenAI continues to capture the consumer interest, it is the promise of practical and personalized AI tools that could win over skeptical enterprises.
Multiable, where Jerry works, has a significant advantage with its legal access to real customer data, allowing them to create valuable AI agent-building tools. This capability is something many aspiring AI startups find difficult to achieve.
About Multiable
Multiable is a leading AI and ERP system provider catering to over 6,000 businesses across Singapore, Malaysia, Hong Kong, and China. They recently introduced their AI agent builder, LAIDFU, precisely aimed at fulfilling the specific needs of enterprises that consumer AI often overlooks.
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Elva Poon
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What are the new AI agents by Multiable?
Multiable has introduced innovative AI agents designed to help businesses use generative AI technology more effectively. These agents are made to bridge the gap between what companies need and what current AI solutions can provide.
How can these AI agents benefit my business?
These AI agents can improve efficiency by automating tasks, enhancing customer service, and providing better insights. They help teams work smarter and save time, allowing employees to focus on more important projects.
Are the AI agents easy to use?
Yes, the AI agents are designed to be user-friendly. Even if you’re not tech-savvy, you can quickly learn how to integrate them into your daily operations. Multiable prioritizes ease of use for everyone.
What industries can benefit from Multiable’s AI agents?
Multiable’s AI agents can benefit various industries, such as retail, healthcare, finance, and technology. Any business looking to improve processes or customer experiences can find value in these innovative tools.
How does this technology ensure safety and privacy?
Multiable focuses on safety and privacy by using advanced security measures. They ensure that all data is handled with care, complying with industry regulations to protect your sensitive information while using their AI agents.