Microsoft has introduced two new AI sales agents for Microsoft 365 Copilot, set to revolutionize revenue operations for businesses. These agents, in public preview starting this May, can work with Microsoft Dynamics 365 and Salesforce CRM. The Sales Agent autonomously converts contacts into qualified leads and can even finalize sales for simpler transactions, while the Sales Chat provides insights and risk assessments to speed up sales cycles. Over 400,000 custom agents have been created, with many Fortune 500 companies already adopting this technology. Notable successes include Vodafone and Campari Group. To aid adoption, Microsoft is launching an AI Accelerator for Sales program focused on CRM migration and AI customization.
Microsoft is changing the game in sales automation with the launch of two new AI sales agents designed for Microsoft 365 Copilot. Set to be publicly available in May, these innovative agents will work seamlessly with Microsoft Dynamics 365 and Salesforce CRM systems.
The primary agent autonomously transforms contacts into qualified leads. It does this by researching prospects, scheduling meetings, and engaging with customers around the clock. For straightforward transactions, the AI can finalize sales on its own, making it an invaluable asset for teams. By accessing data from CRM systems, company resources, and Microsoft 365 communications, the agent personalizes its interactions, creating a tailored experience for each customer.
In addition to the primary sales agent, Microsoft is introducing Sales Chat, which speeds up the sales cycle by delivering actionable insights from various data sources. This tool enables sales representatives to receive risk assessments and meeting preparations through simple language prompts, removing the need to sort through CRM systems manually.
Microsoft’s initiative has gained impressive traction, with approximately 70% of Fortune 500 companies currently utilizing Copilot. Last quarter alone, over 400,000 custom agents were developed using Microsoft Copilot Studio. Companies like Vodafone are experiencing a significant boost in proposal response capacity, while Campari Group has substantially reduced Marketing costs.
Richard Thompson, CEO of ANS, reported a remarkable 133% increase in revenue per sales representative after switching from Salesforce to Dynamics 365. His team saves an impressive 30 minutes daily, alongside a 20% rise in lead generation since adopting Microsoft 365 Copilot.
To encourage more businesses to adopt these technologies, Microsoft will launch the AI Accelerator for Sales program on April 1. This initiative aims to provide expertise in CRM migration, seller adoption, and customization of AI agents, paving the way for companies to maximize their sales potential.
Whether you’re a small startup or a large enterprise, Microsoft’s latest AI tools are set to revolutionize the sales landscape.
Tags: Microsoft AI, Sales Automation, Microsoft 365 Copilot, CRM Integration, Sales Agents, Business Efficiency
What are Microsoft’s new AI sales agents?
Microsoft’s new AI sales agents are smart tools that help automate the sales process. They can manage leads, follow up with potential customers, and even assist in closing deals.
How do these AI agents help in sales?
These AI agents streamline the sales workflow. They save time by handling routine tasks, allowing sales teams to focus on building relationships and closing sales.
Can I customize the AI sales agents for my business?
Yes, Microsoft’s AI sales agents can be customized to fit your business needs. You can set specific goals, adjust their responses, and integrate them with your existing systems.
Do I need technical skills to use these AI agents?
No, you don’t need to be a tech expert to use them. The setup is user-friendly, and Microsoft provides support to help you get started easily.
What benefits can I expect from using AI in my sales process?
Using AI in sales can improve efficiency, enhance customer engagement, and ultimately increase sales success. It helps you reach more leads and manage them effectively.