IBM Consulting has launched AI Integration Services to help businesses transform their processes using agentic AI. Unlike past AI efforts that focused on basic productivity, this approach aims for significant improvements by incorporating smart AI that can learn and adapt with minimal human input. It involves re-engineering workflows through an “agentic app” model, which enhances user experiences, orchestrates multiple AI agents, and optimizes data management. IBM’s services include expert consulting, generative AI-driven solutions, and a library of templates to jumpstart projects. These innovations are designed to help businesses across various industries, like healthcare and finance, unlock the full potential of AI and improve operational efficiency.
By Francesco Brenna | VP & Senior Partner, AI Integration Services, IBM Consulting
February 20, 2025
Moving from productivity to performance with agentic AI
IBM is thrilled to announce our new AI Integration Services, designed to help businesses transform their entire operations using agentic AI. This innovative approach allows companies to automate tasks, solve problems, and learn from experiences with minimal human intervention.
Why is agentic AI important? It has the potential to take companies beyond just making small productivity improvements. However, many businesses face significant challenges. Often, they work with outdated data, legacy IT systems, and disconnected applications, making it tough to implement effective AI solutions. Moreover, there’s a pressing need to train employees so they can use AI tools effectively in their daily activities.
To overcome these challenges, IBM advocates for a comprehensive redesign of business processes. We refer to this new concept as “agentic apps,” which comprises three essential layers:
- User-Friendly Experience: Enhancing tools for employees with AI assistants tailored to their specific roles.
- Collaboration of AI Agents: An orchestration layer where multiple AI agents work together to improve workflow efficiency.
- Smart Data Management: Ensuring that data is organized and ready for real-time use across the business.
For these agentic apps to succeed, business leaders need to focus on upskilling their teams and fostering a culture of adaptation within their organizations.
IBM’s AI Integration Services encompasses three vital components:
- Expert Guidance in AI Scaling: Our experienced consultants can help businesses implement AI responsibly and effectively, backed by extensive training and industry knowledge.
- Innovative Technology Solutions: With our AI-powered delivery platform, IBM Consulting Advantage, we provide tools that enable teams to develop agentic apps with ease, using a low-code or no-code approach.
- Pre-Built Templates for Businesses: We offer a selection of templates that help organizations jumpstart their transformation across various processes, from supply chain management to customer service.
Organizations are already seeing the benefits of this approach. For example, a global life sciences company partnered with IBM to speed up its product launch process. By using agentic AI for generating regulatory documentation, they significantly enhanced efficiency and reliability.
As businesses look to the future of AI, IBM Consulting is here to ensure they have the right tools and expertise to maximize the value from their investments in AI technology.
Keywords: AI Integration Services, agentic AI, business transformation
Secondary Keywords: IBM Consulting, AI-powered solutions, workforce upskilling
What are the new AI Integration Services from IBM?
IBM’s new AI Integration Services are tools designed to help businesses create and expand AI agents. These services make it easier for companies to use AI in their operations, improving efficiency and decision-making.
How can AI Integration Services benefit my business?
These services can improve customer support, automate tasks, and analyze data. By integrating AI into business processes, companies can save time, cut costs, and enhance the overall customer experience.
Do I need special skills to use these AI services?
No special skills are required. IBM has designed these services to be user-friendly. This means even team members with little technical knowledge can effectively use AI Integration Services.
Can these services work with existing systems?
Yes, IBM’s AI Integration Services can easily connect with your current systems and tools. This helps ensure a smooth transition to using AI without disrupting your ongoing operations.
How can I get started with AI Integration Services?
To get started, you can visit IBM’s website to learn more about the available services. You can also contact their support team for guidance on how to integrate AI into your business strategy.
