Amit Nath highlights the significant investment in artificial intelligence (AI), totaling nearly a trillion dollars, and poses the critical question of where the returns will come from. The emerging solution lies in ‘agentic automation,’ where AI agents take over human tasks worth $3.7 trillion globally. Salesforce has positioned itself as a leader with its Agentforce platform, enhancing efficiency in areas like customer service and software development. This automation shift presents a major opportunity for businesses, potentially generating a staggering $3.2 trillion in profits. As companies adopt AI tools, the software industry could see substantial growth, making it an exciting time for investors interested in AI’s transformative potential.
By Amit Nath
Close to a trillion dollars has been invested in Artificial Intelligence (AI) infrastructure, raising a critical question among investors: where will the return on investment (ROI) come from? The answer could be found in the realm of AI-enabled ‘agentic automation,’ where AI agents take over tasks traditionally performed by humans. This revolution could tap into a staggering $3.7 trillion spent globally on labor.
Understanding Agentic Automation
In today’s fast-paced world, customers often invest hours just to get their service issues resolved. Faced with such dissatisfaction—more than half of consumers are likely to switch brands after a bad experience—businesses are actively looking for improvements. Here’s where AI agents step in. Unlike traditional automation, which strictly follows set processes, AI agents can adapt to various tasks, much like rolling dice. They can respond to changing inputs and interact with users in natural language, allowing them to automate numerous functions that previously required human oversight.
The Promise of ROI
With agentic AI potentially replacing $3.7 trillion in labor costs, businesses might spend around $500 billion annually on this technology and could see a $3.2 trillion boost in profitability by reducing workforce expenditure. This growth could lead to a significant shift in the economy, albeit gradually, since factors like aging populations and the need for retraining will also play a role.
Salesforce: Leading the Charge
A notable contender in this space is Salesforce, which has launched its Agentforce platform. This innovative platform allows businesses to integrate digital labor alongside their human workforce effectively. Early testimonials highlight impressive results; for instance, OpenTable reported that Agentforce handled 73% of its customer queries just weeks after implementation—marking a 50% improvement over its previous initiative.
Investing in the Future
For investors keeping an eye on Salesforce, its move into agentic AI presents several exciting opportunities:
- Market Expansion: Tapping into the vast digital labor Market could revolutionize Salesforce’s offerings.
- Competitive Edge: The combination of powerful tools and valuable customer data gives Salesforce a unique position in the Market.
- Recurring Revenue Streams: Agentforce not only introduces new revenue avenues but also promotes broader platform adoption within organizations.
As the world moves towards digital labor, investing in companies that leverage AI and manage customer data could yield significant returns. Salesforce, along with other established players like ServiceNow and Microsoft, stands to benefit greatly from this transformative technology.
To explore these insights further, you can join the Montaka Global Investments team on Spotify for discussions around Market dynamics and investment strategies.
What are AI agents in the workplace?
AI agents are smart software programs that can handle tasks usually done by humans. They can learn from data, make decisions, and even assist people in their jobs. They help make work more efficient and can take over repetitive tasks.
How are AI agents changing jobs?
AI agents are changing jobs by automating tasks. This means they can do things like sorting emails, scheduling meetings, or analyzing data. This allows human workers to focus on more complex and creative tasks.
Will AI agents take away jobs?
Some people worry that AI agents will replace jobs, but many experts believe they will change jobs instead. While some tasks might go away, new jobs may be created that involve working with AI or managing the technology.
How can workers adapt to AI agents?
Workers can adapt by learning new skills. This could mean getting training in technology, improving soft skills like communication, or being open to new ways of working. Being flexible and willing to learn will help workers stay relevant.
What industries are most affected by AI agents?
Industries like customer service, finance, and healthcare are seeing big changes because of AI agents. These sectors use AI for tasks like responding to customer inquiries, processing data, and even diagnosing medical conditions.