Boost.ai has introduced an AI-powered agent for Sage, a leader in accounting and financial solutions, to enhance customer support for Sage 50 Accounting users in Canada. This AI agent is designed to provide 24/7 assistance, quickly resolving queries and technical issues, allowing small business owners to concentrate on growth. Launched in just 50 days, the AI agent exceeded expectations by addressing nearly double the planned topics and achieving high resolution rates from the start. As part of a strategic partnership, Boost.ai and Sage aim to expand this successful initiative to more markets, ensuring a consistent, efficient customer experience worldwide. This innovation underscores the critical role of automation in enhancing customer service in today’s business landscape.
AI-Powered Support for Sage 50 Accounting: Enhancing User Experience
boost.ai, a leader in conversational AI for enterprises, has recently launched an innovative AI agent specifically for Sage, well-known for its accounting and payroll technology for small and mid-sized businesses. This exciting new development provides Sage 50 Accounting users in Canada with 24/7 support, especially during busy periods, ensuring that their queries are resolved quickly.
The AI agent was implemented in just 50 days, allowing Sage 50 users to benefit from a highly responsive customer support channel. This automated system helps to quickly address accounting inquiries and troubleshoot technical issues, letting entrepreneurs focus on growing their businesses instead of getting bogged down by operational challenges.
Phil Goss, the VP of Digital Operations Enablement at Sage, emphasized the importance of excellent customer service, stating that automation plays a vital role in achieving this standard. The Boost.ai platform allows users to handle both simple and complex questions efficiently, enhancing overall customer satisfaction.
Notably, the AI agent launched with almost twice the expected number of topics, showcasing impressive results from day one and exceeding resolution rate targets within the initial week. With this success in Canada, boost.ai and Sage are already looking to expand their AI support into other markets.
Nick Mitchell, Chief Revenue Officer at boost.ai, mentioned that businesses can greatly enhance customer experience through intelligent AI agents, which should be designed to adapt to both current and future needs. The scalable and secure nature of boost.ai’s technology aligns perfectly with Sage’s mission to provide top-tier service to its diverse customer base.
This new partnership not only transforms how Sage delivers customer service but also sets the stage for a global expansion in AI-driven support.
For more insights, you can read further on how AI can assist businesses in running service centers effectively.
What is Boost.ai collaborating with Sage on?
Boost.ai is working with Sage to create an advanced AI agent. This collaboration aims to improve customer service and make it easier for businesses to use AI.
How quickly is the AI agent being delivered?
They are delivering the AI agent in record time, meaning it will be ready much faster than usual. This quick turnaround helps businesses start using it sooner.
What are the main benefits of this AI agent?
The AI agent will help businesses improve customer support, automate tasks, and provide quick responses to customers. It makes interactions more efficient and user-friendly.
Who can use this AI agent?
The AI agent is designed for businesses of all sizes that want to enhance their customer service with AI technology. It’s suitable for various industries.
How does this partnership affect businesses?
This partnership allows businesses to access state-of-the-art AI solutions faster than before. It helps them stay competitive and meet customer needs effectively.
