A recent survey by PagerDuty highlights a significant shift towards agentic AI, with 51% of companies currently using AI agents and 35% planning to adopt them soon. This trend comes after widespread generative AI adoption, with 55% of businesses eager to integrate agentic AI for enhanced automation and efficiency. Countries like the UK and Australia lead in GenAI adoption, while Japan trails behind. Many companies expect high returns, with 62% anticipating over 100% ROI from agentic AI. However, challenges like rushed implementations and adequate training remain. Despite hurdles, 75% of organizations are committed to investing over $1 million in AI initiatives, emphasizing the growing importance of AI in business strategies.
A recent survey by PagerDuty reveals that 51% of companies are already using AI agents, with another 35% planning to adopt them in the next two years. This report, which surveyed 1,000 IT and business executives from the US, UK, Australia, and Japan, highlights a significant shift from generative AI (GenAI) to agentic AI. Companies are recognizing the need for improved automation and operational efficiency in order to thrive in today’s fast-paced business environment.
As more organizations embrace GenAI, the urgency to integrate agentic AI has also increased. The survey found that 55% of businesses strongly agree about speeding up their integration of agentic AI. Eric Johnson, the Chief Information Officer at PagerDuty, noted, “To justify AI investments, leaders need to show tangible benefits.” He emphasized that 62% of those surveyed expect to see triple-digit returns on their investment with agentic AI.
Key Survey Findings
– 63% of respondents have fully adopted GenAI, with the UK at 73% and Australia at 69%.
– Japan lags behind significantly, with only 44% using GenAI.
– Interestingly, companies that fully implement GenAI are more inclined to deploy agentic AI.
– About 62% expect their return on investment from agentic AI to exceed 100%, with an average expected return of 171%.
– 52% believe that agentic AI will automate or accelerate 26% to 50% of their workloads.
Despite these advancements, many business leaders face challenges. About 44% cited rushed implementations without adequate planning as a major issue, while 40% are concerned about managing costs. Additionally, employee training and stronger data infrastructure are crucial for refining AI strategies. Notably, 75% of organizations plan to invest $1 million or more in AI projects.
To support workforce adoption of AI, 61% of companies are set to introduce organizational seminars and structured initiatives. Meanwhile, 56% plan to offer external courses, and 52% will initiate mentorship programs to facilitate AI integration.
Previous findings from PagerDuty indicate that 53% of CIOs and CTOs view agentic AI as essential for future strategies, with 88% affirming that it will play a key role in IT operations in the next one to two years.
This report clearly demonstrates the growing importance of agentic AI in the business landscape, promising exciting opportunities for companies willing to embrace these technologies.
Tags: AI, Agentic AI, GenAI, Business Strategy, Automation, ROI
What are AI Agents and how do they help businesses?
AI Agents are software programs that can perform tasks and make decisions like a human. They help businesses by automating routine tasks, analyzing data, and providing customer support. This saves time and reduces costs.
Why are so many companies using AI Agents now?
More companies are using AI Agents because they want to improve efficiency and reduce errors. The recent survey shows that 51% of companies see AI as a way to stay competitive and meet customer demands better.
What industries are using AI Agents the most?
AI Agents are popular in many industries, including retail, healthcare, finance, and customer service. These sectors benefit greatly from automation and data analysis to enhance their operations.
Are AI Agents replacing human jobs?
AI Agents are changing how work is done, but they are not necessarily replacing all human jobs. Instead, they handle repetitive tasks, allowing employees to focus on more creative and complex work.
How can a company start using AI Agents?
To start using AI Agents, a company should identify tasks that can be automated. Then, they can research different AI tools and choose one that fits their needs. Training employees to use these tools is also important for a smooth transition.