A recent survey by PagerDuty highlights a significant shift towards agentic AI, with 51% of companies currently using AI agents and 35% planning to adopt them soon. This trend comes after widespread generative AI adoption, with 55% of businesses eager to integrate agentic AI for enhanced automation and efficiency. Countries like the UK and Australia lead in GenAI adoption, while Japan trails behind. Many companies expect high returns, with 62% anticipating over 100% ROI from agentic AI. However, challenges like rushed implementations and adequate training remain. Despite hurdles, 75% of organizations are committed to investing over $1 million in AI initiatives, emphasizing the growing importance of AI in business strategies.
A recent survey conducted by PagerDuty has unveiled exciting insights into the growing use of AI in businesses. The survey found that 51% of companies have already deployed AI agents, while another 35% plan to do so within the next two years. This shift signals a transition from generative AI (GenAI) to agentic AI, which organizations are using to improve automation, enhance operational efficiency, and drive real business impact.
The report highlights that with the rise of GenAI, there is an anticipated even faster adoption of agentic AI. Notably, 55% of executives surveyed strongly agree that they will integrate agentic AI more rapidly into their organizations. Eric Johnson, the Chief Information Officer at PagerDuty, emphasized that gaining measurable benefits from AI deployments is crucial for justifying investments. He noted that many companies believe that agentic AI will unlock significant value, with 62% of respondents expecting a triple-digit return on investment.
Key findings from the survey indicate that 63% of the participants have fully integrated GenAI into their operations. In terms of geographical leaders, the UK and Australia are at the forefront, with 73% and 69% respectively, while only 44% of Japanese companies have fully adopted GenAI.
The survey also explored expectations around agentic AI. Many companies, specifically 62%, believe they could see over 100% ROI from their agentic AI investments, expecting an average return of about 171%. A significant portion of respondents (52%) predict that agentic AI will enhance or automate between 26% and 50% of their workloads.
Yet, the journey isn’t without challenges. About 44% of business leaders noted that rushed implementations without adequate planning hinder progress. Other significant concerns include cost management, employee training, and the need for stronger data frameworks. Reflecting a commitment to long-term AI investments, 75% of organizations are dedicating at least $1 million to AI initiatives.
To support these efforts, companies are also prioritizing training programs to facilitate workforce adoption of AI technologies. A notable 61% of respondents plan to hold organization-wide seminars, while others are considering external courses and internal mentorship programs.
The insights from the PagerDuty survey are vital as organizations navigate the rapidly evolving AI landscape. As the focus shifts towards agentic AI, businesses that effectively integrate these technologies can truly transform their operations, increase efficiency, and accrue substantial returns on investment.
Tags: AI Adoption, Agentic AI, Generative AI, Business Automation, ROI from AI, PagerDuty Survey, Technology Trends
What are AI agents used for in companies?
AI agents are used to automate tasks like customer service, data analysis, and Marketing. They help companies save time and money by handling routine jobs.
How many companies use AI agents now?
According to a new survey, 51% of companies are now using AI agents in their operations, reflecting a growing trend in business technology.
Do AI agents replace human jobs?
AI agents can take over some tasks that humans used to do, but they often work alongside people. They help with repetitive tasks, allowing employees to focus on more complex work.
What benefits do AI agents bring to businesses?
AI agents improve efficiency, reduce costs, and enhance customer experience. They can work 24/7 and process information faster than humans.
Are AI agents easy to implement for businesses?
Most companies find it fairly straightforward to implement AI agents, especially with the right tools and training. Many software platforms today are designed to be user-friendly.
