Enhance your chat experience with advanced AI agents by incorporating carousels, allowing you to display various options visually. Each carousel can feature up to ten cards, which you can set up automatically based on visitor input through API integration with your backend systems. To add a carousel to your dialogue, simply go to the desired conversation, click the Add icon, and select Carousel. Enter the required details for each card, such as image URL, title, and description, based on your CRM’s specifications. You can also include buttons for user interaction and set up a fallback option for unresponsive users. This interactive feature boosts engagement and streamlines communication.
In today’s digital landscape, enhancing customer interaction is crucial for businesses. One way to achieve this is through engaging carousels in chat dialogues. Carousels are interactive visual elements that showcase different options through cards, making user experiences more dynamic and appealing.
To implement a carousel in your chat dialogue, follow these straightforward steps. First, navigate to the dialogue where you’d like to add this feature. Click on the “Add +” icon and select “Carousel.” Next, fill in the card details, which include the image URL, card title, and description. Be aware that the specific requirements for these fields may vary depending on your CRM system, such as Zendesk Chat, Sunshine Conversations, Freshchat, or Salesforce.
You can also enhance your carousel by adding up to three buttons on each card. Just remember that you can’t mix text buttons and external link buttons in a single card. Additionally, consider adding a fallback block for users who do not interact with the carousel. This ensures a seamless experience even for those who are hesitant to engage.
By implementing carousels effectively, businesses can provide a richer messaging experience, ultimately leading to better customer engagement and satisfaction.
Tags: Carousels, Customer Interaction, Chat Dialogues, User Experience, CRM Integration, Zendesk, Sunshine Conversations, Freshchat, Salesforce
- What are carousels in conversation flows?
Carousels are a way to display options or information in a sliding format within a chat. They help users see multiple choices at once, making it easier for them to pick what they want.
- How do I add carousels to my AI agent in Zendesk?
To add carousels, go to your conversation flow settings in Zendesk. Look for the "Add Carousel" option and follow the prompts to include your items and links.
- What can I use carousels for?
You can use carousels to showcase products, services, FAQs, or even images. They are great for providing a visual guide to help users understand their options quickly.
- Can carousels be customized?
Yes, carousels can be customized! You can change the images, text, and links to fit your brand. This helps you create a unique experience for your users.
- Do carousels work on all devices?
Yes, carousels are designed to work on various devices, such as phones and computers. This ensures all users can engage with your content, no matter how they access it.