Microsoft is launching pay-as-you-go AI agents for its free Microsoft 365 Copilot Chat, designed for commercial customers. These agents can automate tasks and enhance productivity by enabling users to create their own AI bots using natural language right in the chat interface. This feature allows team members, like customer service representatives, to access vital information before meetings and provide better service. While the specific pricing for these AI agents is yet to be announced, Microsoft aims to encourage companies to explore the new capabilities. Ultimately, the hope is that organizations will be drawn to upgrade to the full Microsoft 365 Copilot, which offers more comprehensive features for a monthly fee.
Microsoft is enhancing its Copilot chatbot experience with the introduction of AI agents, now available in the free version for Microsoft 365 commercial customers. Named Microsoft 365 Copilot Chat, this new feature allows users to access on-demand agents directly from chat conversations, charging on a pay-as-you-go basis.
By utilizing natural language, anyone can now create agents aimed at automating repetitive tasks and optimizing business processes. For instance, a customer service representative can quickly pull up account details with a CRM agent before a meeting, while field service agents can access product knowledge and instructions in real-time.
Microsoft clarifies that Microsoft 365 Copilot Chat provides essential AI capabilities, while the premium version, Microsoft 365 Copilot, includes extensive features for $30 per user per month. This includes complete access to all company meetings, emails, chats, and documents.
Focusing on AI transformation, Microsoft emphasizes that companies will likely use both the free Copilot Chat and the full Copilot offering to enhance productivity. Furthermore, all AI agents can connect to third-party data and are managed by IT admins with controls for Enterprise Data Protection.
While pricing details for the new AI agents remain undisclosed, Microsoft aims to entice organizations to explore Microsoft 365 Copilot Chat’s capabilities, eventually leading them to upgrade to the comprehensive Copilot subscription. The company describes Copilot Chat as an excellent way for organizations to foster an AI-friendly environment and encourage employees to leverage new technology.
Overall, Microsoft’s strategic move ensures that businesses of all sizes can optimize their workflows and streamline processes, paving the way for a more efficient digital workspace.
Tags: Microsoft 365 Copilot Chat, AI agents, Microsoft news, productivity tools, business automation
What is Microsoft 365 Copilot Chat?
Microsoft 365 Copilot Chat is a smart chatbot that helps businesses communicate and get things done more efficiently. It uses AI to understand and respond to questions, making it easier for teams to work together.
How does the pay-as-you-go model work?
The pay-as-you-go model allows businesses to pay only for what they use. This means you don’t have to commit to a subscription; instead, you can spend based on your actual usage of the AI agents.
Can Copilot Chat integrate with other Microsoft 365 tools?
Yes, Microsoft 365 Copilot Chat easily integrates with other tools in the Microsoft 365 suite, like Word, Excel, and Teams. This makes it seamless for users to access information and get help while using their favorite applications.
Is it easy to set up Microsoft 365 Copilot Chat for my business?
Absolutely! Setting up Microsoft 365 Copilot Chat is simple. You can start using it quickly without any complicated processes, allowing your team to benefit from its features right away.
What advantages does Copilot Chat offer over traditional chatbots?
Copilot Chat uses advanced AI to offer more accurate and context-aware responses. It learns over time and can handle complex queries better than traditional chatbots, making it a more effective tool for businesses.