The New York Islanders have teamed up with Viam, an AI technology company, to enhance the fan experience at UBS Arena. This venue, recognized as one of the premier sports arenas in North America, aims to address common fan frustrations such as long bathroom lines and food wait times. Dan Griffis from Oak View Group emphasized the importance of being tech-savvy to identify and eliminate these “friction points.” Viam will implement systems to provide real-time updates on bathroom wait times and food availability, making it easier for fans to navigate the arena. This partnership reflects a commitment to continuous improvement and a memorable experience for Islanders fans.
New Partnership Enhances Fan Experience at UBS Arena
The New York Islanders have recently teamed up with Viam, an innovative AI technology company, to enhance the fan experience at UBS Arena. This partnership aims to tackle common issues faced by fans during games, such as long wait times for food and bathrooms, as well as challenges with parking and entering and exiting the venue.
Dan Griffis, president of global partnerships at Oak View Group, which co-owns UBS Arena, emphasized that the goal is to be “tech-forward” and find solutions to friction points that fans experience. Viam’s founder, Elliot Horowitz, expressed excitement about using technology to ensure fans have a fantastic time during their visits.
Among the improvements, Viam plans to introduce a bathroom wait-time system and tools to help fans locate the nearest food options. This way, fans can spend less time in line and more time enjoying the game. Griffis believes that these innovative solutions will ultimately lead to a better experience for everyone and expects that many teams will follow suit in the coming years.
This partnership not only represents a significant advancement for the Islanders but also marks a personal milestone for Horowitz, a long-time fan of both the Islanders and the Mets. With Viam’s branding now also featured on the Islanders’ helmets, the organization is making strides toward providing an outstanding game-day experience that’s innovative and tailored to fan needs.
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Question: Why did the Islanders partner with an AI company?
Answer: The Islanders teamed up with an AI company to make the fan experience better, like improving ticket services and personalizing interactions.
Question: How will AI improve the fan experience at games?
Answer: AI will help provide faster services, like shorter wait times for food and drinks, and give fans personalized information about their favorite players or events.
Question: Will AI be used for anything beyond the games?
Answer: Yes, AI can help with things like planning events, Marketing strategies, and keeping fans engaged even when they are not at the games.
Question: Is this technology already being used in sports?
Answer: Yes, other sports teams have used AI to enhance fan experiences, and it has shown a lot of promise in making things more efficient and enjoyable.
Question: When can fans expect to see these changes?
Answer: Fans can expect to see improvements as the AI technology is rolled out, although specific timelines depend on how quickly the integration happens.
