 "Infosys enhances its partnership with Posti, leveraging AI to revolutionize logistics and customer experience across the Baltics and Scandinavia.")
Infosys, the Indian IT services giant, has announced an extension of its partnership with Posti, a leading delivery and logistics company operating in Finland, Sweden, and the Baltics. This collaboration aims to enhance customer experiences and improve operational efficiency through an AI-driven approach using Infosys’ Topaz platform, which leverages generative AI technologies. Additionally, Infosys will utilize its Cobalt framework and the Live Enterprise Application Management Platform (LEAP) to offer NextGen Application Management Services, helping Posti advance its cloud capabilities and boost overall productivity. Over the past five years, Infosys has significantly upgraded Posti’s IT infrastructure, enhancing system resilience and cybersecurity measures while modernizing consumer-facing applications.
Infosys Extends Partnership with Posti to Boost Logistics Services
Indian IT services giant Infosys has announced that it is extending its strategic partnership with Posti, a leading delivery and logistics provider in Finland, Sweden, and the Baltics. This collaboration, which has been ongoing for the past five years, aims to improve customer experience and operational efficiency for Posti.
A key component of this renewed partnership is Infosys’s AI-driven approach, utilizing its innovative offering called Topaz. This generative AI technology will enhance Posti’s operational efficiencies and improve service quality. Furthermore, Infosys Cobalt plans to use its Live Enterprise Application Management Platform (LEAP) to deliver NextGen Application Management Services that support Posti’s cloud transition and boost business productivity.
Over the years, Infosys has significantly contributed to modernizing Posti’s IT infrastructure. The company has successfully reduced system outages, minimized disruptions, and strengthened Posti’s defenses against cyber threats. Additionally, Infosys has helped revamp the consumer-facing applications and replace outdated systems and processes, marking a notable improvement in Posti’s overall service framework.
With this extended collaboration, Infosys and Posti are poised to drive enhanced logistics solutions in the region, ultimately benefiting customers in Finland, Sweden, and the Baltics.
Last Updated: September 19, 2024, 9:13 PM IST
Tags: Infosys, Posti, Logistics, AI, Technology, Business News, Finland, Sweden, Baltic States
What is the goal of Infosys working with Posti?
Infosys aims to help Posti improve its customer experience and efficiency by using artificial intelligence.
How can AI improve customer experience at Posti?
AI can help Posti understand customer needs better and offer faster, more accurate services.
What specific areas will AI be used in at Posti?
AI will be used in areas like package tracking, customer service chatbots, and data analysis to streamline operations.
Will Posti employees need training to use AI systems?
Yes, Posti employees will receive training to ensure they can effectively use the new AI tools.
How will customers benefit from these changes?
Customers will enjoy quicker responses, better service, and more personalized experiences thanks to the use of AI.
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